Support

PocketMile help center

Getting started

On first launch you'll start a 7-day free trial, then PocketMile asks for a few permissions so automatic tracking can work:

• Location — Always. This lets a trip start and stop on its own while the app is in the background. Choosing "While Using" will mean trips only track with the app open.
• Motion. Lets PocketMile tell when you're actually driving, so GPS only switches on when it's needed — which saves battery.
• Notifications. Optional — for a heads-up when a trip is recorded.

Then set your Country and units (miles or kilometres) under Profile → Region & Reporting. Your country decides which tax export you get (IRS for the US, CRA for Canada).

How tracking works

• Automatic. PocketMile watches GPS and motion. When it senses you're driving (speed crosses roughly 18 km/h in a vehicle), a trip starts. When motion and speed stay quiet for about two minutes, the trip ends.
• Manual. You can also start and stop a trip yourself from the Mileage tab.
• Bluetooth is for classifying, not starting. Pairing your car's Bluetooth lets PocketMile tag a trip Business or Personal by which car you're in. Bluetooth does not start trips — that's always GPS + motion.
• Losing signal (tunnel / parking garage). PocketMile falls back to your last good location and picks back up when signal returns, so underground stretches don't break the trip.

Classifying trips

Every trip starts as Unclassified — PocketMile never interrupts your drive with a "Business or Personal?" pop-up. You sort trips on your own time. On top of that starting point, a few things can classify a trip automatically:

• Working mode — turn it on and every trip while it's on is tagged Business. This always wins.
• A tagged Place — if a trip ends at a saved place you've tagged (e.g. Home as Personal), that tag is applied. A place tag overrides your car's default.
• A car's default — set a default Business/Personal tag per car, applied when nothing more specific does.

You can always change a trip's classification by tapping it in your history.

Exporting for taxes

From the Stats tab, open Export. PocketMile automatically builds the right format for your country:

• United States → IRS log columns, ready for a Schedule C / mileage deduction.
• Canada → CRA log columns that map to the T2125 logbook.

You also get a PDF summary, and everything comes out in the units you chose. Filter by Last 7 days, Last 30 days, This year, All time, or a Custom date range, then share the file straight to your accountant via the iOS share sheet.

Settings reference

• Subscription (top of Settings) — see your status, Manage Subscription, or Restore Purchases.
• Profile → Region & Reporting — Country and miles/kilometres. This is where region and units live.
• Data — turn anonymous diagnostics on/off and see where your data lives.
• For Geeks — an optional advanced page with fine-tuning knobs, car-audio diagnostics, a debug log, and a reset button. Most people never need it.
• Help & About — this help, and Send Feedback.

Subscription & billing

PocketMile is $2.99/month after a 7-day free trial, billed through your Apple ID. There's a single subscription — nothing else is held back behind a second purchase.

• Manage or cancel: Settings app → tap your name → Subscriptions → PocketMile. (Or use Manage Subscription inside the app.) Cancel at least 24 hours before a period ends to avoid the next charge.
• New phone, or deleted and reinstalled? Open the app and tap Restore Purchases (in the Subscription section). Your subscription is tied to your Apple ID, so it comes right back — no account or password needed.
• Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Troubleshooting

My trip didn't start automatically

• Confirm location permission is set to Always (Settings app → PocketMile → Location).
• Make sure the app has been opened at least once since installing, and that Low Power Mode isn't aggressively suspending background activity.
• Short hops under driving speed may not trip the automatic detector — start one manually from the Mileage tab.

My battery is draining faster

• Background GPS uses power by design. PocketMile only powers up GPS once motion suggests you're driving, but heavy daily driving will still show some battery use.
• If you'd rather, start and stop trips manually and the app will use far less background power.

My export looks wrong

• Check your Country in Profile → Region & Reporting (it sets IRS vs CRA).
• Check that miles vs kilometres matches what your accountant expects.
• Confirm the date-range filter you picked.

I paid (or my trial started) but the app is still locked

• Tap Restore Purchases in the Subscription section of Settings.
• Make sure you're signed in to the same Apple ID you subscribed with.
• If it's still locked, email support@pocketmile.app and we'll sort it out.

I want to delete my data

Use Settings → For Geeks → Reset, or delete the app — all trip data lives on your device, so removing the app removes it. (Deleting and reinstalling will clear your trips and cars, since nothing is stored in the cloud.)

Privacy & data

Your trips, places, clients, and schedule stay on your iPhone — there's no account and no cloud sync. The only thing PocketMile ever receives is anonymous diagnostics, which you can switch off in Settings → Data. Full details in the privacy policy.

Send feedback

Found a bug or have an idea? Tap Send Feedback in the app (Settings → Help & About), or email feedback@pocketmile.app. From a trip's detail screen you can also tap the report icon to send that specific trip (sanitized) so we can investigate.